INTRODUCTION

17 years of experience in Software application development, product design, product delivery while managing onsite and offshore teams. Expertise in analyzing business needs and product design and planning. Working knowledge of Airline domain; corporate and field operations, Ecommerce marketing, booking, and revenue management. Strong technical aptitude and competence. Ability to absorb new and complex technologies quickly and utilize them to accomplish specific business objectives.

WHO IS SCOTT?

Innovative · Creative · Client-centered · Cost-conscious · Quality-oriented · Entrepreneurial · Person of principles· Detail-oriented · Successful in managing the details that often make the difference between success and a near-miss.

ATTRIBUTES/COMPETENCIES

• Superior product management skills with ability to manage and deliver large projects on-time, and on-budget completion.
• Experienced in Jira, Trello, MS Project.
• Application Architecture and development expert in building Nodejs (Express) based JavaScript frameworks driven (Angular and React) Applications.
• Experience in Product Design, development, Agile Continuous Delivery, collaborating, CI and DevOps
• Develop trusting relationship with stakeholders to implement changes in product architecture for high-profile projects. Liaison between business needs and technical implementation
• Broad understanding of Airlines Reservation system; Airport Operations, Contact Centers, Customer care, Revenue management and Mileage Plus loyalty program; Airport check-in Kiosk, digital signage, customer-facing web, internal web applications, accessibility design and implementation, B2B, Inflight internet and entertainment portal.
• Experienced in Analytics platforms – Google Analytics, Adobe Analytics, IBM TeaLeaf, AppDynamics.
• Experienced in marketing and Ad Networks platforms (Performix, Google Ads, Mediaplex, double click ads and Facebook).
• Experienced in Team building/training and Interviewing hiring new resources.

EXPERIENCE AND ACCOMPLISHMENTS

Principal Developer, IT Application Development – United.com (MAY 2017 – May 2018)

• Planed and lead Agile development for United.com Shopping (Booking /Reservation) path.
• Redesigned and built Application Architecture to integrate Flight results filters for shopping and revenue driving vendor service integration.
• Implemented Integration efforts for purchase cancellation for United.com, mobile apps, in both middle tier and front end.
• Completed Agile technologies training, Scrum roles and responsibilities; iterative cross-functional software development, continuous integration. Executed sprint planning, execution, reviews and retrospectives. Analyzed Agile requirements, story estimates, and prioritized product backlogs.
• Collaborated and promoted pair programming and build; supervising deployment provisioning scripts for continuous integration DevOps.
• Achieved 30% improvement in database search misses by testing for “near matches;” (i.e. substituting 0 for O, l for L, 8 for B) and allowing a single typo in last names matching.
• Achieved compliance with Web Content Accessibility standards WCAG 2.0 including color contrast, font size, and supporting modern web functionality such as JavaScript and Ajax-bound data responses and changes.

SENIOR LEAD, IT Application Development, Design – United.com (OCT 2011 – MAY 2015)

• Consulted with stakeholders on business requirements. Analyzed use cases for business requirement coverage. Calculated work effort estimates. Surveyed UAT requirements for projects. Tracked defect remediation process.
• Analyzed application design and feasibility requirements for: Mobile Web, Mobile Apps, Digital Signage, Airport Check-in Kiosk, united.com, Employee Reservations, Curbside Check-in, airport agent apps.
• Launched 2MM project to implement new platform for huge digital signage displays in IAH airport. Directed cross-functional team including airport management, corp. real estate, vendor management, and IT app dev. Furthered successful delivery of project by implementing sustained contact with business stakeholders.
• Increased Efficiency and Customer Satisfaction for Ecommerce stakeholder by improving speed of delivering content updates and accelerating workflow and QA testing for monthly releases for Digital Signage.
• Designed and implemented Responsive Design layout for onboard aircraft Wi-Fi portal.
• Implemented performance enhancements and design improvements to Mobile Web platform, UI (User Interface) improvements for smartphone web design, pagination of results for booking path flight results.
• Achieved increased customer satisfaction by leading development team in updated technologies for airport kiosk refresh.
• Delivered enhancements to web apps to meet Web Content Accessibility standards WCAG 2.0 for content and modern web functionality (JavaScript and Ajax-bound data responses and changes).

Development Lead – United.com (2008 – 2011)

• Managed UI (User Interface) developers for Mileage Plus website redesign project and implemented Web Analytics (Omniture/Adobe) for multiple united.com websites.
• Architect for implementation of Dynamic ad delivery across united.com and MileagePlus websites.
• Architected approach for 3rd-party pixel placement on united.com websites.
• Architected templating of universal site-wide navigation and united.com and MileagePlus.com partner kits.
• Verified vendor compliance and implementation of web partner kits and pixel-tracking placement.
• Directed front-end web development team for united.com domestic and 25 international multi-language websites. Hired and led team both on-shore and off-shore contractors. Created friendly work environment.
• Transformed ad placement process with tool to allow business users to manage their own content updates. Integrated ad-serving tool to deliver targeted ads to web pages in a random, weighted, rotating method—targeted with 20 data points.
• Simplified the approach the business was taking to develop French Canadian website, reducing delivery by months and saving $900,000 dollars.
• Analyzed and troubleshoot production issues.

Product Analyst, – United.com (2005 - 2008)

• Facilitated and directed the workload for campaign production for domestic and international campaigns. Developed and maintained campaign production processes.
• Mentored colleagues in Affinium Campaign, Loyalty co-registration process and email applications, Talisma KnowledgeBase, DHTML, CSS, JavaScript.
• Refined process for uploading and delivering E-certificates for united.com mailings reducing lead time from two weeks to one day.
• Implemented new system for processing inbound Customer Service email for united.com processing 25,000 messages per month. Supervised vendor to maintain knowledge base.
• Implemented a database and front-end web app for external sales agents, and supervised email-sending vendor (Exact Target).
• Analyzed and prioritized the discretionary support list of projects for loyalty platform updates and bug fixes.

SENIOR PROJECT MANAGER, MYPOINTS.COM

• Managed new website following merger of two companies and IPO with MS Project to schedule delivery dates, identify milestones and mitigate risks.
• Launched $2M multi-language e-commerce and loyalty website for Latin America. Documented requirements in Visio, Excel and Word.
• Trained managers in day-to-day operation of the site.

Technology Stacks and Languages

Nodejs/JavaScript frameworks (Angular/React/Vue) HTML5 CSS & SASS, GIT, Gulp, Package managers (NPM, HomeBrew), Microsoft Technologies. (.Net MVC and .Net Core), and Couch DB.

Platforms>

Microsoft.Net, Windows Server (2000 to 2016), TFS, Jira, GIT HP Mainframe systems, NoSQL & RDBMS (MS-SQL Server).

Tools and IDEs

Jira, Trello, SharePoint, Confluence, Slack
IDEs: MS Visual Studio, VS Code, Eclipse, WebStorm
Designing Tools: ADOBE Creative Tools, GIMP, Ink, Sketch, Axure

Bachelor of Arts, Wheaton College